Pure Lab Vitamins takes great care in packing and shipping its products in approved shipping containers and works closely with its delivery partners to ensure that your order arrives to you safely and in a timely manner.

If, for any reason, your package arrives damaged, you may return it within 14 days from ship date and a replacement package will be sent to you. Returns will only be accepted with an authorized 'return number' - no exceptions. You may contact us to obtain a return number by email to '' or by telephone to 613-706-1266 / Toll Free: 1-855-787-3522.

How should I ship my return or exchange?

Pack and seal your box securely, in the original packaging if possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my replacement order be sent?

Once your package has been received, your replacement package will be processed and shipped within 3 business days.


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